Return Policy

RETURN POLICY

Last updated July 14, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer support at support@bodycare-products.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, after submitting the form our team will review your return request and eligibility and contact you further about the package and process.

Please note, The Company will bear the all return & shipping charges. We strongly recommend that you contact to the support and wait for them to issue you a Return Label. We will also use the prepaid shipping label enclosed with your package. I

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least Seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

Sale items are FINAL SALE and cannot be returned. But if in any scenario occurred such as damage product so we can
take it back and gladly process the Return.

     ●     The Customer should Contact us before processing Refunds   

Company will be bearing the Return Fee. We will issue you the return label after checking the Eligibility.

     ●     Before returning the product please email us or call us for details   

     ●     If the product damaged/opened or Seal is broken, we will not take the product    

     ●     Customer need to send us the picture of the product before returning and our Return & Refund department will check if the customer is eligible for Return/ Refund   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: (786) 310-5011 

Email: support@bodycare-products.com